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Client : Luxury

Sector : Luxury

Offer : Custom solution

Luxury: business analysis support and ERP flow optimization

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Un homme qui porte un costume et une belle montre de luxe

Key points

Numendo supported luxury house in Project “Lion” to improve coordination between business users and the IT department for the ProConcept ERP. The engagement helped resolve user incidents, structure the backlog, improve processes, and restore trust between IT and business units. Strong field presence and daily tracking streamlined ERP adoption and increased user satisfaction.

1

Senior AMOA / ERP Consultant deployed

600

– tickets resolved and restructured in Jira

CONTEXT

Streamline communication between business units and IT, improve ticket management, and optimize the use of the ProConcept ERP.

intervention

• Jira backlog management and ticket prioritization
• Workshop facilitation and business requirement gathering
• Continuous improvement meetings and daily user support
• Close collaboration with the IT team and Supply Chain users

results

• Daily incident resolution and restored business-IT dialogue
• Structured backlog and business processes
• Optimized ERP adoption and boosted user satisfaction

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Shape your brand’s digital future. Whether you want to align your touchpoints, create unified customer experiences, or optimize your omnichannel ecosystem, we design solutions that blend innovation and elegance.

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Case studies

Digital excellence for luxury sector

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Sector : Luxury

Offer : Custom solution
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Sector : Luxury

Offer : Custom solution
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Sector : Luxury

Offer : Custom solution
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Sector : Luxury

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Client : Luxury house

Sector : Luxury

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Sector : Luxury

Offer : Product Data
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Client : Kering

Sector : Luxury

Offer : Custom solution
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Client : Kering

Sector : Luxury

Offer : Custom solution
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Kering: Lead QA for PIM & DAM synchronization

Client : Kering

Sector : Luxury

Offer : Product Data
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Kering: technical optimization and technical debt reduction across 3 iOS apps

Client : Kering

Sector : Luxury

Offer : Custom solution

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Located in the heart of Alsace, steps from the Mulhouse train station and in close proximity to Germany and Switzerland, our office is home to a community of passionate experts focused on innovation and code robustness.

It embodies the group’s technological powerhouse, capable of building highly complex B2B and industrial ecosystems.

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Our Geneva agency combines a culture of precision with digital expertise to elevate your projects in Switzerland and internationally.

Ideally located in the very heart of Geneva, it offers a premium work environment to support the data transformation of the most demanding businesses.

Geneva is our dedicated hub for structuring product information and deploying agile and scalable e-commerce strategies, primarily within the luxury and finance sectors.

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Being part of the Geneva team means cultivating high standards and precision to deliver high-performing, sustainable digital solutions.<br>An exceptional work environment to transform the future of product data and Swiss e-commerce.