1. Why has omnichannel become a public health issue?

The care journey has become more complex: online appointment booking, teleconsultation, in-facility monitoring, and home monitoring via connected devices. Omnichannel makes it possible to reconcile these touchpoints to offer a 360° view of the patient. By unifying information flows, we guarantee that the right medical data is accessible at the right time by the right practitioner, thereby improving the quality of care and patient safety.

2. How does Numendo guarantee the security and confidentiality of health data?

Healthcare relies on medical secrecy. We apply Privacy by Design principles and the strictest security standards (HDS, GDPR) from the Imagine phase. Our role as architects consists of segmenting flows, encrypting data at rest and in transit, and implementing rigorous access controls to ensure total isolation between administrative services and medical records.

3. What is the role of a PIM or a DAM in the MedTech or pharmaceutical sector?

For a healthcare industrialist, managing product information (medical devices, medications) is subject to strict regulations (CE marking, legal notices). The PIM (Product Information Management) serves as the single source of truth to guarantee that every piece of technical data is accurate and up-to-date across all channels. Meanwhile, the DAM (Digital Asset Management) ensures that usage protocols and training visuals are distributed in a consistent and secure manner.

4. How to modernize a legacy hospital IT system without interrupting continuity of care?

We act as flow integrators by creating “digital bridges” between your business software (EMR, financial management) and modern SaaS solutions. Through orchestration via secure APIs or middleware (ETL/APIM), we enable a progressive transition toward more agile tools while maintaining total stability for your critical operations.

5. How does system interoperability foster care coordination?

Medical efficiency lies in the ability of tools to communicate with each other. By integrating omnichannel solution HUBs, we enable the fluid sharing of data between laboratories, pharmacies, and hospitals. This global connectivity reduces the risks of medical errors linked to fragmented information and optimizes processes for better responsiveness from care teams.

6. How do Cloud and DevOps support high-traffic health applications?

For healthcare platforms (test results, patient portals), availability is a requirement at every moment. Under our Optimize pillar, we deploy scalable Cloud infrastructures and continuous DevOps monitoring. This ensures that your services remain fast and accessible, even during massive public health campaigns or consultation peaks.

7. How can technological innovation (AI, IoT) transform patient monitoring?

Curious and tech-savvy, we explore the integration of AI for diagnostic assistance or predictive analysis of patient flows. By connecting health objects (IoT) to your IT system, we enable real-time data feedback that facilitates aging-in-place and treatment personalization, making innovation a lever for sustainable care.

8. Which KPIs should be tracked to manage the performance of a digital health ecosystem?

We recommend measuring the direct impact on patient experience and care delivery: Patient portal adoption rate: User autonomy in managing records and scheduling appointments. Data integrity and synchronization speed: Delivery time for medical and test results. IT system reliability: Uptime and availability rate of critical service APIs. Compliance & Security: Outcomes of security audits and penetration testing.

Healthcare Digital Transformation & Patient Journey

Working on a financial rating platform was an exciting challenge due to the complexity of insurance business rules and high software reliability requirements. Our role was to provide an objective, external perspective on the codebase, co-create an improvement roadmap with the existing team, and develop key B2B integration features such as SSO and two-factor authentication.

More than a vendor, Numendo is a true partner. Their consultants combine technical excellence with soft skills, along with a rare ability to authentically challenge us to reach higher. A long-standing relationship of trust whose high standards perfectly reflect those of our luxury House.

Numendo’s involvement was key to launching our PLM project on the right foot. Their teams successfully adapted to our organizational constraints and found the right positioning with our business units, rapidly building a climate of trust. Thanks to their market expertise and high-quality workshop facilitation, we now have a precise functional scope and a flawlessly executed RFP. It is a very smooth and transparent collaboration that equips us with everything we need to approach the next phase of the project with complete confidence.

For a project so crucial to the European future of our group, I wasn’t looking for a vendor, but a partner. That is exactly what I found with Numendo right from the bidding phase. The teams showed great responsiveness and were able to listen to our constraints while daring to challenge us on the data model. Thanks to Nicolas’s technical expertise and senior posture, we met all our schedule commitments, with the necessary overlap to secure our e-commerce. It is a fluid, efficient collaboration, and an excellent first step before deploying our repository across the rest of the group.

“Numendo is a highly professional team that implemented Zendesk for us. We received training that was recorded for on-demand viewing, and we truly appreciated their fast, efficient support. We highly recommend Numendo, a team with deep expertise in Zendesk.

The implementation of our new e-commerce site was an iterative and complex project. Lisa’s arrival through Numendo was a true operational relief for my teams. Beyond her obvious skills on our tools, it was above all her experience and professional posture that made the difference. In the luxury industry, our internal teams are extremely demanding; a senior and autonomous profile like hers immediately gains legitimacy, provides reassurance, and allows us to move forward without having to manage the hidden costs or guesswork of a more junior profile. The recruitment process with Numendo was highly responsive, very smooth administratively, and the human as well as technical matching proved to be perfect. It is without hesitation the collaboration that went best in recent years, and the organization I reach out to first for our expert needs.

If anyone is hesitating to start a PIM project, don’t hesitate! It’s not always easy, but it’s a rewarding experience. I really enjoyed leading it and was well supported by Numendo throughout the implementation. Today, the autonomy it provides is a real asset.

Over the course of 14 months, Numendo delivered a state-of-the-art technological solution, providing technical recommendations that anticipated the future evolution of the platform. The inherent complexities of such a project were handled with great intelligence as the execution progressed. We would like to thank the entire team for their commitment and added value—especially Elliot, whose leadership, creativity, and technical rigor played a key role in this success.

Numendo has been supporting us since 2023, driving several major projects together: migrating our e-commerce platform, integrating a PIM, and developing custom applications… We also manage our application and environment maintenance with their teams. Beyond the projects, what truly stands out is the quality of their support, their availability, and their professionalism, rooted in a genuine relationship of trust and strong technical expertise.

The implementation of the Centric PXM PIM with Numendo marks a turning point in our operational performance management. Beyond Fabrice’s high level of technical mastery, we particularly appreciated the quality of support based on a true partnership. In such a complex project, this synergy allowed us to move forward with serenity and total confidence. Thanks to this structuring work, we now have a reliable data foundation, essential for supporting our growth and offering our customers the digital experience they expect.

Numendo met the design team’s UX/UI specifications down to the finest detail, delivering robust development that perfectly matches our clients’ high standards. Their support, from development through to onboarding our teams, empowers us to be fully autonomous today, relying on a solution that is both powerful and user-friendly.

Numendo demonstrated a deep understanding of our needs and was able to propose tailored solutions that significantly improved our extranet. Thanks to their expertise, we were able to provide our users with a better digital experience while optimizing our operational efficiency. We are extremely satisfied with this partnership and look forward to working together on future projects.

This Shopify Plus migration project was a real success, both in terms of the quality of collaboration with Numendo and the results achieved. Today, our e-commerce platform is fully aligned with our brand identity and provides us with great autonomy to continue our growth.

Thank you, Numendo, and thank you, Fabrice Pierre. Really proud of what we accomplished at Volcom and Liberated Brands! With Alexandre Pouey and the arrival of Corentin Casset, and with Make and the support of the Numendo teams, we automated tasks such as data extraction, Shopify updates, and many more—the list goes on, even beyond Digital & E-commerce. The result: more time to focus on what really matters.

Working with Numendo allowed us to centralize and harmonize our product data with Quable across different departments, while ensuring seamless integration with Ibexa. Their expertise and commitment were key to the success of this project.

The implementation of Quable PIM & DAM with Numendo now allows us to manage our product data and media in a centralized, reliable, and scalable manner. This project is a key milestone in supporting our international development and the digitalization of our customer journey.

The Numendo teams are outstanding. Nicolas has an excellent mastery of the tool and provides very valuable technical advice. Fabrice, on his side, ensures excellent project management. They were able to adapt to our internal constraints and our limited availability, allowing us to deliver the project within the deadlines we had set. Their support has been invaluable.

Before diving into PIM implementation, the audit conducted by Numendo was a key milestone. Their expertise allowed us to streamline our master data challenges and define a coherent, scalable IT architecture. It is reassuring to be supported by a partner who understands both our logistical constraints and our business ambitions.

With Numendo, we found a partnership that checks every box: a genuine ability to understand our business challenges, attentive listening, and advice that is accessible to both our communication teams and our IT department. A true success, with the added satisfaction of relying on a French company that is close to its clients and success-oriented.

The audit conducted by Numendo was a pivotal moment for our digital transformation. Fabrice combined sharp technical expertise with great emotional intelligence, allowing us to turn a technical assessment into a genuine strategic discussion within the executive committee. Thanks to this pragmatic support, we now have a clear vision of our target architecture and the key steps to structure our product data at a group-wide level.

For companies looking to implement a PIM like we did, the key is to take the time to carefully build the data model. We were very well supported by Numendo, Quable’s integration partner, and the users are now becoming autonomous on the platform.