Key points
Numendo designed a custom, innovative tech solution to reinvent the VIP experience in private lounges for a major fashion house. Combining interactive smart mirrors, RFID detection, offline execution, and remote control, this innovation positions the brand at the intersection of digital tech and ultra-luxury.
+20
VIP lounges equipped and operational worldwide (Paris, Dubai, Singapore, etc.)
+300
interactive presentations delivered daily to exclusive clients
context
A major fashion house wanted to offer its VIP clients an immersive, ultra-personalized experience in private lounges across its global stores (Dubai, Singapore, Paris, etc.). The goal was to showcase exceptional pieces—often unavailable in-store—and provide a distinctive journey to a demanding clientele in a setting blending luxury, innovation, and exclusivity.
intevention
Numendo designed and developed a custom application built on React, Node.js, Electron, and Prisma ORM, balancing high technical requirements with a seamless user experience—even offline.
The primary interface features a touch-enabled smart mirror integrated into the VIP lounge, enabling clients to browse premium visual content (videos, photos, 3D models) related to haute couture pieces.
The experience includes several major innovations:
• RFID Detection: Items brought in by sales associates are automatically recognized and displayed on the smart mirror.
• Multi-Device Control: Personal shoppers remotely control the mirror’s content via a portable tablet.
• Omnichannel Experience: Clients can view visuals, watch videos of models wearing pieces, or share the experience remotely using connected frames.
• Offline-First Architecture: Deployed in over 20 lounges worldwide, the application runs locally without cloud dependencies to ensure zero latency. Each instance is delivered as a standalone Windows executable via Electron.
• Streamlined Updates: An online admin portal dynamically manages assets loaded onto each mirror, significantly reducing update cycles.
The primary interface features a touch-enabled smart mirror integrated into the VIP lounge, enabling clients to browse premium visual content (videos, photos, 3D models) related to haute couture pieces.
The experience includes several major innovations:
• RFID Detection: Items brought in by sales associates are automatically recognized and displayed on the smart mirror.
• Multi-Device Control: Personal shoppers remotely control the mirror’s content via a portable tablet.
• Omnichannel Experience: Clients can view visuals, watch videos of models wearing pieces, or share the experience remotely using connected frames.
• Offline-First Architecture: Deployed in over 20 lounges worldwide, the application runs locally without cloud dependencies to ensure zero latency. Each instance is delivered as a standalone Windows executable via Electron.
• Streamlined Updates: An online admin portal dynamically manages assets loaded onto each mirror, significantly reducing update cycles.
results
This solution transformed the VIP experience within the brand’s lounges:
• Over 300 presentations conducted daily worldwide.
• A smooth, intuitive, latency-free experience, even in low-connectivity areas.
• An elegant, interactive showcase for exclusive collections.
• A strongly differentiated experience reinforcing the brand’s high-end positioning at the intersection of technology and innovation.
• Over 300 presentations conducted daily worldwide.
• A smooth, intuitive, latency-free experience, even in low-connectivity areas.
• An elegant, interactive showcase for exclusive collections.
• A strongly differentiated experience reinforcing the brand’s high-end positioning at the intersection of technology and innovation.
benefits
• An elegant, interactive, and highly distinctive showcase for exclusive collections and haute couture pieces.
• A fluid, intuitive, and fully reliable experience, including in areas with weak connectivity.
• A strengthened brand positioning bridging cutting-edge digital technology and ultra-luxury.
• A fluid, intuitive, and fully reliable experience, including in areas with weak connectivity.
• A strengthened brand positioning bridging cutting-edge digital technology and ultra-luxury.
