key points
Numendo ensured functional optimization and user support for BNP Paribas’ Retail Mobile Wallet application, helping to deliver an innovative, high-quality purchasing experience to its users.
1
dedicated setup for functional QA testing and user support (using HP ALM and Jira)
1
Retail Mobile Wallet application optimized and stabilized for omnichannel shopping at Carrefour
context
BNP Paribas sought to guarantee a seamless, optimal user experience for its innovative Retail Mobile Wallet (RMW) application, a mobile wallet solution designed for omnichannel payments at Carrefour. To ensure high functional quality and ongoing production stability, BNP Paribas called upon Numendo to execute functional acceptance testing (QA) and operational user support.
intervention
Numendo’s teams took charge of the following scope:
Functional QA / Acceptance Testing:
• In-depth analysis of functional specifications and business rules.
• Detailed drafting of test plans and test scenarios using HP ALM.
• Methodical execution of test scenarios and precise result analysis.
• Rigorous identification, reporting, and tracking of anomalies via HP ALM and Jira.
• Execution of confirmation tests and non-regression testing.
User Support:
• Direct support for end users of the application.
• Creation and management of production environment incidents.
Functional QA / Acceptance Testing:
• In-depth analysis of functional specifications and business rules.
• Detailed drafting of test plans and test scenarios using HP ALM.
• Methodical execution of test scenarios and precise result analysis.
• Rigorous identification, reporting, and tracking of anomalies via HP ALM and Jira.
• Execution of confirmation tests and non-regression testing.
User Support:
• Direct support for end users of the application.
• Creation and management of production environment incidents.
results
Numendo’s intervention significantly enhanced the functional quality of the Retail Mobile Wallet application, securing a smooth, reliable user experience. Thanks to meticulous bug tracking and responsive user support, BNP Paribas now benefits from a robust product ready to support its customers across their omnichannel purchasing journeys over time.
