Key points
Swarovski was supported by Numendo in training its support team for the global deployment of Centric PLM. Thanks to targeted training and tailored follow-up, the Gdansk team is now fully autonomous, ensuring smooth PLM management and better coordination across product development and planning processes.
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consultant deployed over 2 months (on-site training in Gdansk & remote support)
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– global support team trained and autonomous in driving the Centric PLM rollout ###
CONTEXT
Swarovski, an iconic brand in crystal jewelry and accessories, was in the midst of rolling out Centric PLM globally across its organization. The company identified a critical need: to provide effective user support to accompany this technological transition. Its three-person support team based in Gdansk, Poland, required training to achieve complete autonomy in managing and supporting the tool.
INTERVENTION : Supporting the global centric plm rollout
A consultant was deployed for a two-month engagement, combining remote work with an on-site training week. The objective was to supply the support team with all the technical and educational resources needed to master Centric PLM, backed by post-training follow-up to guarantee a seamless transition. Additionally, an in-depth week-long training session was delivered to the global support team to align knowledge and ensure unified PLM management worldwide.
results
Through this mission, Swarovski’s support team achieved advanced mastery of product development and merchandise planning via Centric PLM. The company now possesses an internal hub capable of managing and driving the tool’s global deployment in full autonomy. This training enabled rapid, effective upskilling, securing smooth PLM adoption and improved management of production- and planning-related business processes.
