Privacy Policy

We attach great importance to confidentiality and the protection of the personal data we process.

Indeed, as the data controller for your personal data, we make every effort to best protect your privacy and the information you provide to us, particularly when you visit our website, purchase one of our products or services, or sign up for one of our loyalty programs. Our privacy and personal data protection policy is fully aligned with this commitment.

By reviewing this document, you will understand exactly how we collect your personal data, the type of information collected, the purposes for which it is used, who we share this data with, and the measures taken to protect it.

By using this site and/or our products and services, you accept the processing of your personal data as described in this Privacy Policy.

We may amend our Privacy and Personal Data Protection Policy from time to time. Any changes will take effect immediately upon being posted on our website. Consequently, we invite you to refer to it during each visit to our site to review the latest available version.

Why do we collect personal data?

We collect and use your personal data to improve and develop our products and services, provide you with optimal customer service, offer you a personalized experience when using our services, and facilitate your navigation on our website.

We collect your personal data for legitimate reasons and/or with your consent. We use your personal data for the following purposes:

1. Performance of a contract or fulfilling contractual obligations

We collect your personal data to identify you, provide a service, or process your request. The collection of your personal data allows us to provide you with information regarding your order, billing, and customer relationship management. Furthermore, if you have consented, it allows us to send you satisfaction surveys to gather feedback on your experience with our products or services.

2. Based on our legitimate interest

We have a legitimate interest in collecting your personal data to communicate with you and answer your questions. In addition, we use personal data to monitor user account activity and ensure the safety of our members. This includes monitoring for potential fraud and analyzing any suspicious, potentially illegal activity or activity that violates our general terms and conditions of sale and/or use. This processing is justified by our legitimate interest in ensuring the security of our products and services.

3. With your consent

Subject to your prior consent, we may use your personal data to individualize your shopping experience on our site, personalize our offers, and make recommendations regarding our products and services featured on third-party sites and applications that may interest you. We use personal data to facilitate our advertising and marketing campaigns and to provide you with information about products and services we believe may interest you. If you have given your consent, we may send you promotional messages, marketing offers, advertisements, and other information tailored to your preferences. This includes potential contests and other promotional activities. You will always have the option to ask us to stop sending you promotional materials or information.

4. To comply with legal obligations

We process your personal data to fulfill our statutory and legal obligations. We reserve the right to anonymize the collected personal data and use this anonymized data. We retain your billing information and other information collected about you for as long as necessary for accounting purposes or other obligations resulting from legal texts. We will only use data outside the scope of this policy if it has been fully anonymized.

We may process your personal data for purposes other than those mentioned here, but only if they are compatible with the original purpose for which the data was collected. To do this, we will ensure that:

• The link between the purposes, context, and nature of the personal data is appropriate for further processing;

• The subsequent processing does not harm your interests;

• There is an appropriate safeguard for the processing carried out.

What type of data do we collect and how do we collect it?

The term “data” refers to any personal information that allows you to be identified as an individual and that you provide during your interactions with us. We collect information about you on various occasions, specifically:

1. Data you provide to us

We collect socio-professional data that you voluntarily provide, such as your name, email address, home and professional addresses, phone number, or any other details when you order, purchase, and/or use one of our products or services. This also applies during various interactions with our services, such as signing up on our site, contacting us, participating in an online survey, promotional activities, loyalty programs, or when using our online help section or any other website feature. Additionally, during any purchase of our products or services, we (or our financial service providers) collect personal data related to that purchase as it is required to process your request. The collected information includes payment data, specifically your credit/debit card number.

2. Data we collect automatically

When you browse our website, we collect data related to the management of our commercial relationship with you: purchased products and/or services, subscribed services or subscriptions, quantity, amount, frequency, as well as any other relevant delivery information (tracking numbers, shipment status, etc.), purchase and service history, product returns, correspondence and/or phone exchanges with you and our after-sales service, etc.

We also collect data regarding the type of device you use (your device’s unique identifier, IP address, operating system, browser type, usage data, diagnostic data, and location data from or about the computers, mobile phones, or any other device used to access our products and services). When available, we may use your GPS coordinates, IP address, and other technologies to determine your device’s approximate location, with the goal of improving our products and services and providing a better user experience. This also includes modifications automatically stored by cookies and similar tools that we or our third-party service providers use.

3. Partner information

We collect information from our trusted partners with confirmation that they have legal grounds to share this information with us. This is either information you provided to them directly or that they collected about you for other valid legal reasons.

4. Public information

We may collect information about you that is publicly available.

Note: We do not knowingly collect sensitive personal data, such as racial or ethnic origins, political opinions, religious or philosophical beliefs, health details, or sexual orientation.

How long do we retain your data?

We only retain your personal data for the period necessary for the purposes set out in this policy or in accordance with applicable law. The retention period depends on the nature of the data and the purposes for which it was collected.

• Browsing and Promotional Data: Your personal data relating to website navigation and promotional advertisements displayed to you is kept in an active database for a period of three (3) years from your last activity on the site or on an electronic communication channel (specifically an email). After this period, your profile is considered “inactive” and is automatically deactivated.

• Audience Measurement: Audience measurement statistics and your raw site traffic data are not retained for more than thirteen (13) months.

• Order Data: Your personal data related to an order on the site (last name, first name, product or service, delivery/billing address, etc.) is retained for a period of three (3) years from the date of the order.

At the end of the aforementioned periods, or upon your request for deletion, your personal data may undergo intermediate archiving to fulfill our legal, accounting, and tax obligations and/or to meet any applicable statutory limitation periods arising from our relationship.

Where is your personal data stored?

We utilize the services of various third-party providers to assist us in delivering services related to our website. Our service providers may be located inside or outside the European Economic Area (“EEA”). Where applicable, transfers of your personal data will be carried out in compliance with applicable laws and regulations.

Our providers have limited access to your personal data solely to perform tasks on our behalf. They are contractually bound to protect it and use it only for the purposes for which it was disclosed, in accordance with this Privacy Policy. Before sharing your personal data with third parties, we implement the necessary measures to ensure an adequate level of data protection.

Who do we share personal data with?

We pledge never to sell or transfer your contact details to third parties for their own commercial activities.

Subject to your consent, we may communicate certain data to strategic partners, such as direct mail companies, email service providers, and customer satisfaction survey companies, solely for the purpose of sending and distributing promotional materials.

We may also temporarily and securely transfer certain personal data to third parties required for the operation, animation, and maintenance of our website. This includes ensuring the delivery of emails you have chosen to receive, and/or executing tasks necessary to fulfill services, orders, product deliveries, and service performance.

Finally, we may be required to disclose personal information if required by a legal proceeding, court order, subpoena, warrant, or legal process, or if requested by competent local authorities, if required by law, to protect human life, maintain the security of our products, protect our rights and our customers, or as part of a binding investigation, strictly within the limits of what is mandatory under applicable regulations.

How do we protect your personal data?

We take appropriate technical and organizational measures, in accordance with applicable legal provisions, to protect your personal data against unlawful or accidental destruction, loss, alteration, unauthorized disclosure, or access.

We continuously adapt our security measures to remain at the forefront of technological developments. To make card payments as secure as possible, all data is transmitted in an encrypted format. This means your data is transmitted via a secure connection and external parties cannot read your personal data. For card purchases, we work with payment service providers that comply with the PCP protocol and help us verify directly with your bank that the card allows transactions.

Our payment service providers process your card details in accordance with international PCI DSS security standards, developed by credit card companies such as VISA, MasterCard, Diners, American Express, JCB, and other payment methods. This ensures your card data is handled with a very high level of security. When paying by card, we reserve the right to perform an identity check.

You can also help secure your data by taking the following precautions:

• Changing your password regularly using a combination of letters and numbers;

• Ensuring that you use a secure web browser.

What about cookies and other technologies?

A “cookie” is a connection tracker that designates a text file likely to be saved, subject to your choices, in a dedicated space on your device’s hard drive when consulting the website. A cookie file allows its issuer to identify the device on which it is saved during the cookie’s validity or registration period and must therefore be considered personal data.

We (and third-party service providers acting on our behalf) use cookies and similar technologies to process your personal data when you visit our website. This allows you to log in, helps us provide interest-based advertising, combat fraud, analyze the performance of our products and services, and fulfill other legitimate goals, such as knowing which pages of our site are visited most frequently, as well as tracking user activity and time spent on our site. These technological tools also allow us to evaluate the effectiveness of our marketing and the attractiveness of our products and services to our clientele.

As with most similar websites, certain information is automatically logged via a protocol. This information notably includes protocol addresses (IP address), browser type, internet service provider, referring/exit pages, operating system, date/time stamp, and clickstream data.

Cookies do not record information provided by users during an online booking or when registering a customer account. Cookies identify your browser (rather than yourself) and cannot reveal your identity on their own.

You can configure your browser to block these cookies, though please note this may affect your ability to perform certain transactions, use specific features, and access certain content on our website. If you have consented to the use of cookies on our website, these cookies have a lifespan of thirteen (13) months.

In addition to the cookies used to identify browsing history and feed statistical tools, our partners’ technologies are used, which are subject to their own personal data protection policies. We inform you of the purpose of the cookies we are aware of and the means available to you to make choices regarding them.

What are your rights and your rights of redress?

• Right to Information: This allows you to know if your personal data is being processed, what data is collected, where it comes from, why, and by whom it is processed.
• Right of Access: You have the right to access the data collected about you. This includes your right to request and obtain a copy of your collected personal data.
• Right to Rectification: You have the right to request the rectification or erasure of your personal data if it is inaccurate or incomplete.
• Right to Erasure (Right to be Forgotten): Under certain circumstances, you can request that your personal data be erased from our archives.
• Right to Restrict Processing: You have the right to limit or restrict the processing of your personal data.
• Right to Object to Processing: In certain cases, you have the right to object to the processing of your personal data, for example, in the case of direct marketing.
• Right to Object to Automated Processing: You have the right to object to automated processing, including profiling, when it produces legal effects that significantly affect you.
• Right to Data Portability: You have the right to obtain your personal data in a machine-readable format or, if feasible, via direct transfer from one processor to another.
• Right to Withdraw Consent: You have the right to withdraw any consent given for the processing of your personal data at any time.
• Right to Give Post-Mortem Instructions: You have the right, at any time, to give us instructions on how you want your personal data managed after your death.
• Right to Lodge a Complaint with a Supervisory Authority: You can, at any time, bring any complaints before the competent supervisory authority, namely the CNIL in France.

All requests will be processed as quickly as possible and in compliance with applicable law.

In the event of a request to delete or erase your data, please note that we may, if necessary, archive it for the duration authorized by applicable legal provisions to meet our legal obligations, or if we deem it necessary to prevent potential fraud or abuse, as well as for legitimate purposes such as non-personal data analysis, debt collection, or enforcing our/your rights in the event of a claim or legal recourse.

Regarding commercial messages, you can manage your preferences and select the commercial communications you wish to receive from us in our online preference center. You can access our preference center by clicking here or find more information by clicking here.

You can also object to the collection of your personal information for targeted advertisements. Please click here to learn more about the procedure to follow.

Third-Party websites and services

Our websites, products, and services may contain links to, or give you the opportunity to access, third-party websites, products, and services. We are not responsible for the privacy practices applied by these third parties, nor for the information or content contained within their products and services. This privacy statement applies solely to data collected by us through browsing and operations concerning our products and services.

Information regarding minors

Our products and services are exclusively intended for adults. Consequently, we do not knowingly collect, use, or disclose data concerning minors under the age of 16. If we learn that we have collected the personal data of a minor under 16, we will take the necessary steps to delete this data as quickly as possible. If you become aware that a minor under 16 has provided us with their personal data, please inform us immediately.